Privacy Policy

At SRV Electricals, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our products and services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name, email address, phone number, and billing/shipping address.

• Company name, GST number (for business accounts).

• Account login credentials.

• Device & usage information (IP address, browser type, and pages visited on our website).

b) Payment Information

• Payment card details are processed securely via third-party payment gateways and are not stored on our servers.

• Transaction ID and order history for purchase tracking and dispute resolution.

c) Device and Usage Information

• IP address, browser type, operating system, device identifiers.

• Website usage data such as pages visited, clicks, and time spent.

d) Communication Data

• Records of your interactions with our support or sales team (emails, calls, chat).

• Feedback, complaints, or inquiries submitted through our contact forms or email.

2. How We Use Your Information

We use the information we collect to:

• Process orders and provide products/services.

• Communicate with you regarding your orders or inquiries.

• Send updates, offers, or newsletters (with your consent).

• Analyze website performance and improve user experience.

• Comply with legal obligations and resolve disputes.

• Provide after-sales support, warranty claims, and product-related assistance.

3. How We Share Your Information

We do not sell your personal data. However, we may share your data with:

• Service providers: logistics, payment gateways, hosting providers.

• Legal authorities: when required by law or legal processes.

• Affiliates or partners: to improve services or offer joint promotions.

• Customer support tools: to manage and respond to your queries and complaints efficiently.

4. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, misuse, or disclosure.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Recognize returning visitors.

• Remember your preferences.

• Analyze traffic and improve site performance.

• Enable secure login sessions and protect your account from unauthorized access.

You can control cookies via your browser settings.

6. Your Rights

You have the right to:

• Access and update your personal information.

• Request deletion of your data (subject to legal retention).

• Opt out of marketing communications at any time.

• Request a copy of the personal data we hold about you in a readable format.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

SRV Electricals
📞 +91-88376-68004
📧 info@srvelectricals.com
📍 Paul Electricals, Nangal Kalan Road, Village Jawaharke, Mansa, Punjab - 151505